HERD & SHEAR GROOMING PARLOUR POLICIES
Make sure you read carefully to ensure you fully understand all of our terms and conditions of service.
**By booking your dog in for our services you are agreeing to our policies.
I may refuse service if you are regularly LATE, CANCEL or let your dog go too long in-between its individual groom requirements.
CANCELLATIONS/NO SHOWS AND LATE ARRIVALS
Your appointments and well-being are very important to us. We understand that sometimes unexpected delays can occur, making reschedule adjustments. If you need to cancel your appointment, we please request at least 48 hours notice.
New clients or casual clients (returning after 4 months) are required to pay a deposit of $50 (Payment must be made within 48hrs to secure).
Any cancellation or reschedules made less than 48 hours will result in a loss of the deposit or a cancellation fee (of 50% if less than 48hours or 100% if less than 12hours).
If you are more than 15 minutes late for your service, we may not be able to accommodate you. In this case, the same cancellation fee or loss of deposit will apply.
A no-show of a scheduled appointment will incur a no-show fee of 100%.
DROP OFF/PICKUP
Please bring your dog into the salon with a lead and collar/harness.
Please ensure your dog has been
toileted before its appointment.
Please note there may be other groomers working in the salon, dogs will be crated and kept separate at all times.
Pleasedo not return
until you receive your pick-up message.
We do not allow clients to stay in the salon during the groom for safety reasons.
Please pick up your dog after you have received your message.
A late pick up will result in a
fee of $1 every minute after 30mins of expected pickup time.
We may take photos/videos of your dog for social media purposes please let us know if you do not give us permission.
HEALTH
Please inform us of any existing health conditions your dog may have had or any negative grooming experiences.
Please ensure your dog is up to date with their worming and flea treatments.
Bringing an unvaccinated dog into the salon is done so at your own risk.
Existing skin conditions can be exposed with de-matting and clipping of your pet.
Whilst we take care to ensure no injury occurs during your dog’s grooming visit. IF your dog does sustain an injury as a DIRECT result of the condition of your dog’s coat such as matting, we will not be held responsible.
Removing matts from a dog can cause rashing and haematoma’s even when clipped carefully.
GROOMING
We reserve the right to modify your dog’s haircut and price in accordance with coat condition.
if it has been longer than 8 weeks between visits;
if no brushing has been undertaken at home in between visits;
if your dog is matted and your dog experiences pain and distress when being groomed out;
To
guarantee future appointments you must return within a 12 week period for continued service (advised on individual dog needs), casual return visits may result in an added cost for matting or extra time taken.
I have the right to refuse to groom your dog, if your dog shows high reactive behaviour (e.g. biting) and may charge a behaviour fee.