HERD & SHEAR GROOMING PARLOUR POLICIES
**By booking your dog in for our services you are agreeing to our policies.
I may refuse service if you are regularly unreliable or let your dog go too long in-between its individual groom requirements.
CANCELLATIONS/NO SHOWS AND LATE ARRIVALS
-
If you need to cancel your appointment, we request at least 48 hours notice.
-
New clients or casual clients (returning after 4 months) are required to pay a deposit of $75 (Payment must be made within 48hrs to secure the appointment) PAY ID herdandshear@gmail.com
-
Any cancellation made less than 48hours will result in a loss of the deposit or a cancellation fee $75 of the appointment fee.
-
If you are more than 15 minutes late for your service, we may not be able to accommodate you. In this case, the same cancellation fee apply.
-
A no-show of a scheduled appointment will incur a no-show fee of 100%, payable before a new appointment can be rescheduled.
-
Any cancellations made in 3 hours or less will be classified as a no show.
DROP OFF/PICKUP
-
Please bring your dog into the salon with a lead and collar/harness.
-
Please ensure your dog has been toileted before its appointment.
-
Please note there may be other groomers working in the salon, dogs will be kept separate at all times and may be crated if suitable.
-
Please pick up your dog after you have received your message.
-
A late pick up may result in a fee of $1 every minute after 30mins of expected pickup time.
We may take photos/videos of your dog for social media purposes please let us know if you do not give us permission.
HEALTH
-
Please inform us of any existing health conditions your dog may have had or any negative grooming experiences.
-
Please ensure your dog is up to date with their worming and flea treatments.
-
Bringing an unvaccinated dog into the salon is done so at your own risk.
-
Existing skin conditions can be exposed with de-matting and clipping of your pet.
-
Whilst we take care to ensure no injury occurs during your dog’s grooming visit. IF your dog does sustain an injury as a direct result of the condition of your dog’s coat such as matting, we will not be held responsible.
Removing matts from a dog can cause rashing and haematoma’s even when clipped carefully.
GROOMING
We reserve the right to modify your dog’s haircut and price in accordance with coat condition.
-
If it has been longer than 8 weeks between visits;
-
If no brushing has been undertaken at home in between visits;
-
If your dog is matted and your dog experiences pain and distress when being groomed out;
-
Casual return visits may result in an added cost for matting , extra time taken and extra products used.